Shipping policy
STACK INDUSTRIAL LTD – SHIPPING POLICY
OVERVIEW
We deliver across the United Kingdom using trusted carrier partners including Parcelforce Worldwide and Palletforce.
Due to the size and nature of industrial products, delivery methods, costs and timeframes vary depending on your order.
1. DELIVERY AREAS
We deliver to:
- Mainland UK
- British Isles
Additional charges and extended lead times may apply for:
- Highlands & Islands
- Northern Ireland
- Offshore locations
2. DELIVERY SERVICES
We offer a range of delivery options depending on your order:
Standard Services
- 48-hour service (typical)
- 24-hour service (next working day where available)
Enhanced Services (on request)
- Weekend delivery
- Timed delivery slots
- Dedicated same-day delivery
3. ORDER CUT-OFF TIMES
For next working day dispatch:
- Orders must be placed before 12:00pm
- Orders placed after this time will be processed the following working day
4. DISPATCH & LEAD TIMES
Delivery timeframes are quoted from the point of dispatch, not from the time of order.
Some products may:
- Have extended dispatch times
- Be shipped directly from suppliers
- Be made to order
Where applicable, we will notify you in advance.
5. TRACKING
Tracking details will be provided at the point of dispatch for all orders.
6. DELIVERY COSTS
Shipping costs are calculated based on:
- Size
- Weight
- Delivery location
Final costs are displayed at checkout or confirmed prior to dispatch.
7. PRE-DISPATCH ORDER CONFIRMATION
Before dispatch, our customer service team may contact you to:
- Confirm order details
- Verify delivery address and contact information
- Check site access and delivery conditions
This is a key part of our process to:
- Reduce delivery issues
- Avoid failed deliveries
- Ensure a smooth delivery experience
If we are unable to confirm delivery details where required, dispatch may be delayed.
8. PALLET & BULK DELIVERIES
For larger orders delivered via pallet:
- Delivery is kerbside only
- Drivers are not responsible for moving goods inside your premises
You must ensure:
- Adequate access for delivery vehicles
- Suitable unloading conditions
- Someone is available to receive the goods
9. FAILED DELIVERIES
If a delivery fails due to:
- No one available to receive the goods
- Restricted or unsuitable access
- Incorrect delivery details
You may be liable for:
- Redelivery charges
- Storage fees
- Return transport costs
10. SAME-DAY DELIVERY
We offer same-day delivery via dedicated vehicle services on a quote-by-quote basis.
Important:
- Same-day delivery is subject to availability and external factors (e.g. traffic conditions)
- While we will make every reasonable effort to complete the delivery within the agreed timeframe, delivery times cannot be guaranteed
- We are not liable for delays or failure to deliver within a specific timeframe for same-day services
11. DELIVERY TIMES & LIABILITY
All delivery times are estimates only and are not guaranteed.
We are not liable for delays caused by:
- Carriers
- Traffic or road conditions
- Weather
- Supply chain disruption
- Events outside our control
12. DAMAGES & DELIVERY ISSUES
You must inspect goods upon delivery.
If there is any issue:
- Notify us within 48 hours
- Provide photographic evidence where possible
Failure to report issues promptly may affect our ability to resolve them.
13. SPLIT DELIVERIES
Orders may be delivered in multiple shipments where:
- Items are sourced from different locations
- Products have different lead times
14. RISK & OWNERSHIP
Responsibility for goods passes to you upon delivery.
15. CONTACT
For delivery enquiries: